Privacy Policy

MACOVV TECHNOLOGY LABS ("MyCasa", "we", "us", or "our") operates the MyCasa mobile application and website (collectively, the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

By accessing or using MyCasa, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Platform immediately.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, mobile number, email address, date of birth, gender, and profile photo.
• Society & Address Details: Society name, wing, unit/flat number, city, state, pin code, and full address.
• Family Information: Names and contact details of family members added to your household.
• Vehicle Details: Vehicle type, registration number, and assigned parking slot.
• Pet Information: Pet type and details as provided for society records.
• Visitor Information: Visitor name, mobile number, vehicle details, purpose of visit, and entry/exit timestamps.
• Complaint & Feedback Data: Text content, photos, and reactions submitted through complaints, polls, or announcements.
• Payment Information: Maintenance billing records, payment receipts, transaction history, and payment mode. We do not store credit/debit card numbers directly.
• Lead Information: Name, mobile, society name, society address, and messages submitted via the website contact form (processed through Web3Forms).

1.2 Information Collected Automatically

• Device Information: Device model, operating system, unique device identifiers, and app version.
• Usage Data: Features accessed, interaction timestamps, session duration, and crash logs.
• Location Data: Approximate location (with your permission) for society mapping and verification purposes.
• Push Notification Tokens: Firebase Cloud Messaging tokens for delivering notifications.

1.3 Biometric Data

If your society enables AI-powered face recognition for visitor verification, facial feature data is processed in real-time for matching purposes. We do not permanently store raw facial images for recognition; only encrypted feature vectors are retained for the duration of an active visitor pass.

2. How We Use Your Information

• Provide, maintain, and improve the MyCasa Platform and its features.
• Facilitate visitor management, gatepass generation, and security operations.
• Process and track maintenance billing, payments, and financial records.
• Enable community features — polls, elections, complaints, announcements, and events.
• Send push notifications for relevant society updates, payment reminders, and visitor approvals.
• Manage resident profiles, family members, vehicles, and parking records.
• Respond to your enquiries, support requests, and feedback.
• Detect, prevent, and address technical issues, fraud, or security threats.
• Comply with applicable legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

• Within Your Society: Your name, unit number, and relevant contact details are visible to other residents and society administrators as required for community management (e.g., member directories, visitor logs, committee lists).
• Society Administrators: Admins have access to billing records, complaint details, visitor logs, and member information necessary to manage the society.
• Security Guards: Guard-panel users can view visitor details, entry/exit logs, and resident contact information required for gate management.
• Service Providers: We use trusted third-party services for hosting (cloud infrastructure), push notifications (Firebase), analytics, and payment processing. These providers process data on our behalf under contractual data protection obligations.
• Legal Requirements: We may disclose information if required by law, court order, or government authority, or to protect the rights, safety, or property of MyCasa, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of that transaction.

4. Data Storage & Security

• Your data is stored on secure cloud servers located in India.
• We use industry-standard encryption (TLS/SSL) for data in transit and AES-256 encryption for sensitive data at rest.
• Access to personal data is restricted to authorised personnel on a need-to-know basis.
• We conduct regular security audits and vulnerability assessments.

While we implement robust safeguards, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

5. Data Retention

• Account Data: Retained as long as your account is active. Upon account deletion, personal data is removed within 90 days, except where retention is required by law.
• Visitor Logs: Retained for up to 12 months for security and audit purposes.
• Billing Records: Retained for up to 7 years to comply with Indian financial and tax regulations.
• Complaint Data: Retained for the duration of your society membership plus 6 months.
• Biometric Data: Facial feature vectors are deleted immediately after the visitor pass expires or within 24 hours, whichever is earlier.

6. Your Rights

Subject to applicable Indian law (including the Digital Personal Data Protection Act, 2023), you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete personal data.
• Delete your account and associated personal data (subject to legal retention requirements).
• Withdraw Consent for optional data processing (e.g., location access, push notifications) at any time through your device settings.
• Nominate a person to exercise your data rights in the event of your death or incapacity.

To exercise any of these rights, contact us at privacy@MyCasa.club.

7. Children's Privacy

MyCasa is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. Family member profiles created by adult residents may include names of minors for household records only.

8. Third-Party Services

Our Platform integrates with the following third-party services:

• Firebase (Google): Push notifications, analytics, and crash reporting.
• Web3Forms: Website contact form submission processing.
• Cloud Hosting Provider: Secure data storage and application hosting.

These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

9. Cookies & Tracking

The MyCasa website may use essential cookies for session management and analytics. The mobile application does not use browser cookies but may use local storage for authentication tokens and user preferences.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Platform after changes constitutes acceptance of the revised policy. For material changes, we will notify you via push notification or email.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, the Grievance Officer for MyCasa is:

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: