Terms of Service

These Terms of Service ("Terms") govern your access to and use of the MyCasa mobile application, website, and related services (collectively, the "Platform") provided by MACOVV TECHNOLOGY LABS ("MyCasa", "we", "us", or "our"), a company incorporated under the laws of India.

By registering for an account or using the Platform, you agree to be bound by these Terms. If you do not agree, do not use the Platform.

1. Definitions

• "Resident" — An individual who registers on MyCasa as a member of a residential society.
• "Society Admin" — A resident granted administrative privileges to manage society operations on the Platform.
• "Guard" — A security personnel granted access to the guard panel for visitor and gate management.
• "Society" — A registered residential housing society, apartment complex, or gated community using MyCasa.
• "Content" — Any text, images, photos, data, or other material uploaded, posted, or transmitted through the Platform.

2. Eligibility

• You must be at least 18 years of age to create an account.
• You must be a bona fide resident, owner, tenant, or authorised representative of a residential society to use the Platform.
• By registering, you represent that the information you provide is accurate, current, and complete.

3. Account Registration & Security

• You must register using a valid Indian mobile number. One account per mobile number is permitted.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
• You must notify us immediately if you suspect unauthorised access to your account.
• We reserve the right to suspend or terminate accounts that violate these Terms or remain inactive for more than 12 months.

4. Use of the Platform

4.1 Permitted Use

You may use MyCasa to:

• Manage your residential society profile, family members, vehicles, and pets.
• View and pay maintenance bills and track payment history.
• Generate visitor passes, approve/deny visitor entry, and view visitor logs.
• Raise and track complaints, participate in polls and elections.
• View society announcements, events, and notice board updates.
• Access the society gallery, documents, and member directory.
• Use any other features made available on the Platform.

4.2 Prohibited Use

You agree not to:

• Use the Platform for any unlawful, fraudulent, or malicious purpose.
• Impersonate another person, resident, or society official.
• Upload false, misleading, defamatory, obscene, or harmful content.
• Attempt to gain unauthorised access to other users' accounts, society data, or our systems.
• Use automated scripts, bots, or scraping tools to access or extract data from the Platform.
• Interfere with or disrupt the Platform's infrastructure or security mechanisms.
• Share your account credentials with third parties or create multiple accounts.
• Use the Platform to harass, threaten, or intimidate other residents or users.
• Commercially exploit the Platform or its content without our written consent.

5. Society Administration

• Society Admins are responsible for verifying and approving resident registrations within their society.
• Admins may access billing records, visitor logs, complaints, and member details necessary for society management.
• Admins must use their access responsibly and in accordance with applicable law. Misuse of administrative privileges may result in role revocation and account suspension.
• MyCasa is not responsible for decisions made by Society Admins, including approval/rejection of members, billing disputes, or complaint resolutions.

6. Visitor Management & Security

• The visitor management system is a tool to assist societies with gate management. It does not replace physical security measures.
• Residents are responsible for approving or denying visitors to their unit. MyCasa is not liable for any incidents arising from visitor approvals.
• Face recognition features (where enabled) are provided as-is and may not be 100% accurate. Societies must maintain backup verification procedures.
• Visitor data is shared with the society's security personnel and administrators as necessary for gate operations.

7. Maintenance & Billing

• MyCasa facilitates maintenance billing and payment tracking on behalf of the society. All billing amounts, due dates, and late fees are set by the Society Admin.
• MyCasa is not a financial institution and does not process payments directly. Payment collection is the responsibility of the society.
• Billing records generated on the Platform are for reference purposes. For official receipts and legal financial records, contact your Society Admin.
• Disputes regarding billing amounts, late fees, or payment status must be resolved between the resident and the Society Admin. MyCasa is not a party to such disputes.
• Refunds and cancellations for any subscription fees paid directly to MyCasa are governed by our Refund & Cancellation Policy.

8. Polls, Elections & Community Features

• Polls and elections conducted on MyCasa are tools for community decision-making. Results are indicative and may be used by the Society Admin at their discretion.
• Anonymous polls/complaints do not reveal the identity of the submitter to other residents or admins. However, MyCasa retains the identity internally for moderation and legal compliance purposes.
• Users must exercise civility and respect when participating in community features. Abusive, discriminatory, or threatening content will be removed, and offending accounts may be suspended.

9. Content Ownership & License

• You retain ownership of all Content you upload to the Platform (photos, text, documents).
• By uploading Content, you grant MyCasa a non-exclusive, royalty-free, worldwide license to store, display, and process the Content as necessary to provide the Platform's services.
• You represent that you own or have the rights to all Content you upload and that it does not infringe any third-party rights.
• MyCasa may remove Content that violates these Terms, applicable law, or community standards without prior notice.

10. Intellectual Property

The MyCasa name, logo, design, source code, features, and all related intellectual property are owned by MACOVV TECHNOLOGY LABS and are protected under Indian copyright, trademark, and intellectual property laws. You may not copy, modify, distribute, or create derivative works from any part of the Platform without our written consent.

11. Availability & Modifications

• We strive to maintain 99.9% uptime but do not guarantee uninterrupted access. Scheduled maintenance, updates, and unforeseen issues may cause temporary downtime.
• We reserve the right to modify, update, or discontinue any feature of the Platform at any time. Material changes will be communicated via push notification or in-app announcement.
• We may introduce premium/paid features in the future. Existing free features will remain accessible unless otherwise communicated with reasonable advance notice.

12. Limitation of Liability

To the maximum extent permitted by Indian law:

• MyCasa is provided on an "as-is" and "as-available" basis without warranties of any kind, express or implied.
• We do not warrant that the Platform will be error-free, secure, or available at all times.
• MyCasa shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform.
• Our total liability for any claim related to the Platform shall not exceed the amount paid by you (if any) to MyCasa in the preceding 12 months.
• We are not liable for actions, decisions, or disputes between residents, Society Admins, guards, or any third parties using the Platform.

13. Indemnification

You agree to indemnify and hold harmless MyCasa, its directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Platform, violation of these Terms, or infringement of any third-party rights.

14. Termination

• You may delete your account at any time through the app settings or by contacting support.
• We may suspend or terminate your account if you violate these Terms, engage in prohibited activities, or upon request from your Society Admin.
• Upon termination, your right to use the Platform ceases immediately. Data retention follows our Privacy Policy.
• Sections on Limitation of Liability, Indemnification, and Governing Law survive termination.

15. Governing Law & Dispute Resolution

• These Terms are governed by and construed in accordance with the laws of India.
• Any dispute arising from these Terms shall first be attempted to be resolved through amicable negotiation within 30 days.
• If unresolved, disputes shall be subject to binding arbitration under the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Ahmedabad, Gujarat.
• The courts of Ahmedabad, Gujarat shall have exclusive jurisdiction for any matters not subject to arbitration.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and MyCasa regarding your use of the Platform, superseding any prior agreements or communications.

18. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Platform after changes constitutes acceptance. For material changes, we will provide at least 15 days' advance notice.

19. Contact Us

For questions about these Terms, contact us: